Demo tenantFabricated data only. No reveal control exists for masked or relay values, for any role.

Dormancy & expiry

What is going stale, and whether it can be reset or has to be recreated. The policy flag on the catalog item decides the bucket.

173 dormant or expired identifiers across 20 employees and 2 client accounts. Of the open dormancy watches, 112 can be fixed with a reset and 72 need the client to create a new account. The oldest has been dormant 209 days.

This is the reconciliation the team runs by hand today — one spreadsheet per client, no timestamps, and no answer to “which of these can we just reset?”

184
Open watches
113
Due now
71
Watching
112
Resettable
72
Must recreate
1
Never confirmed
no sign-in ever recorded
Already past expiry58Expiring in 7 days5Expiring in 14 days17Expiring in 30 days27All open watches184

Resettable (38)

A password reset restores the account. CAM can clear these itself.

EmployeeClientPortalIdentifierStatusWatchDormantExpiry
EMP-0017 Brigid FennellyMeridian CareMeridian Document Exchangebfennelly.docexExpiredDUE209d21d overdue
EMP-0020 Oluwaseun AdeyemiNorthgate HealthNorthgate Provider Portal - Commercialoadeyemi.provcomExpiredDUE194d43d overdue
EMP-0002 Rafael DuquesneNorthgate HealthNorthgate Provider Portal - Commercialrduquesne.provcomExpiredDUE192d19d overdue
EMP-0013 Felicity OyinlolaNorthgate HealthNorthgate Remittance Viewerfoyinlola.remitExpiredDUE185d42d overdue
EMP-0011 Caleb OstrowskiNorthgate HealthNorthgate Provider Portal - Commercialcostrowski.provcomExpiredDUE181d48d overdue
EMP-0011 Caleb OstrowskiNorthgate HealthNorthgate Document Exchangecostrowski.docexExpiredDUE169d52d overdue
EMP-0005 Tobias MwangiNorthgate HealthNorthgate Remittance Viewertmwangi.remitExpiredDUE162d21d overdue
EMP-0006 Saoirse LindqvistNorthgate HealthNorthgate Provider Portal - Commercialslindqvist.provcomExpiredDUE156d8d overdue
EMP-0019 Xiomara QuintanillaMeridian CareMeridian Provider Portalxquintanilla.provportExpiredDUE141d13d overdue
EMP-0005 Tobias MwangiNorthgate HealthNorthgate Denials Analyticstmwangi.denanlExpiredDUE131d34d overdue
EMP-0015 Camille ThibodeauxNorthgate HealthNorthgate Claims Status Consolecthibodeaux.claimstExpiredDUE125d23d overdue
EMP-0003 Desmond AchebeNorthgate HealthNorthgate Document Exchangedachebe.docexExpiredDUE116d38d overdue
EMP-0011 Caleb OstrowskiNorthgate HealthNorthgate Reporting Studiocostrowski.repstuExpiredDUE102d36d overdue
EMP-0012 Yuki Tanabe-ReyesNorthgate HealthNorthgate Denials Analyticsytanabereyes.denanlExpiredDUE97d16d overdue
EMP-0007 Marco BeaulieuNorthgate HealthNorthgate Denials Analyticsmbeaulieu.denanlExpiredDUE96d57d overdue
EMP-0019 Xiomara QuintanillaNorthgate HealthNorthgate Provider Portal - Commercialxquintanilla.provcomExpiredDUE95d36d overdue
EMP-0020 Oluwaseun AdeyemiNorthgate HealthNorthgate Member Lookupoadeyemi.memlkExpiredDUE58d38d overdue
EMP-0003 Desmond AchebeNorthgate HealthNorthgate Provider Portal - Commercialdachebe.provcomExpiredDUE46d48d overdue
EMP-0014 Dmitri VasilenkoNorthgate HealthNorthgate Reporting Studiodvasilenko.repstuExpiredWATCHING38d3d overdue
EMP-0017 Brigid FennellyMeridian CareMeridian Provider Portalbfennelly.provportExpiredWATCHING33d45d overdue
EMP-0014 Dmitri VasilenkoNorthgate HealthNorthgate Member Lookupdvasilenko.memlkExpiredWATCHING30d36d overdue
EMP-0016 Hassan Al-MutairiNorthgate HealthNorthgate Denials Analyticshalmutairi.denanlExpiredWATCHING29d6d overdue
EMP-0020 Oluwaseun AdeyemiMeridian CareMeridian Reporting Studiooadeyemi.repstuExpiredWATCHING21d18d overdue
EMP-0002 Rafael DuquesneNorthgate HealthNorthgate Reporting Studiorduquesne.repstuExpiredWATCHING18d20d overdue
EMP-0019 Xiomara QuintanillaNorthgate HealthNorthgate Reporting Studioxquintanilla.repstuExpiredWATCHING17d21d overdue
EMP-0015 Camille ThibodeauxNorthgate HealthNorthgate Reporting Studiocthibodeaux.repstuExpiredWATCHING16d21d overdue
EMP-0006 Saoirse LindqvistNorthgate HealthNorthgate Remittance Viewerslindqvist.remitExpiredWATCHING15d2d overdue
EMP-0020 Oluwaseun AdeyemiNorthgate HealthNorthgate Remittance Vieweroadeyemi.remitExpiredWATCHING1d17d overdue
EMP-0017 Brigid FennellyNorthgate HealthNorthgate Contract Rate Lookupbfennelly.ratelkExpiredWATCHING0d29d overdue
EMP-0011 Caleb OstrowskiNorthgate HealthNorthgate Contract Rate Lookupcostrowski.ratelkExpiredWATCHING0d32d overdue
EMP-0003 Desmond AchebeNorthgate HealthNorthgate Contract Rate Lookupdachebe.ratelkExpiredWATCHING0d51d overdue
EMP-0013 Felicity OyinlolaNorthgate HealthNorthgate Reporting Studiofoyinlola.repstuExpiredWATCHING0d5d overdue
EMP-0001 Imogen HalvorsenNorthgate HealthNorthgate Reporting Studioihalvorsen.repstuExpiredWATCHING0d53d overdue
EMP-0004 Lena KrysztofNorthgate HealthNorthgate Provider Portal - Commerciallkrysztof.provcomExpiredWATCHING0d22d overdue
EMP-0007 Marco BeaulieuNorthgate HealthNorthgate Member Lookupmbeaulieu.memlkExpiredWATCHING0d39d overdue
EMP-0002 Rafael DuquesneNorthgate HealthNorthgate Contract Rate Lookuprduquesne.ratelkExpiredWATCHING0d15d overdue
EMP-0018 Santiago FerreiroMeridian CareMeridian Claims Status Consolesferreiro.claimstExpiredWATCHING0d12d overdue
EMP-0005 Tobias MwangiNorthgate HealthNorthgate Contract Rate Lookuptmwangi.ratelkExpiredWATCHING0d57d overdue

Must recreate (20)

The account is gone. The client has to provision a new one — lead time applies.

EmployeeClientPortalIdentifierStatusWatchDormantExpiry
EMP-0017 Brigid FennellyMeridian CareMeridian Eligibility Gatewaybfennelly.eligExpiredDUE151d60d overdue
EMP-0010 Noor HaddadiNorthgate HealthNorthgate Secure File Transfernhaddadi.sftpExpiredDUE145d6d overdue
EMP-0017 Brigid FennellyNorthgate HealthNorthgate Payment Posting Hubbfennelly.paypostExpiredDUE90d38d overdue
EMP-0007 Marco BeaulieuNorthgate HealthNorthgate Appeals Workbenchmbeaulieu.appealsExpiredDUE90d47d overdue
EMP-0011 Caleb OstrowskiNorthgate HealthNorthgate Prior Authorization Deskcostrowski.priorauthExpiredDUE86d22d overdue
EMP-0002 Rafael DuquesneNorthgate HealthNorthgate Appeals Workbenchrduquesne.appealsExpiredDUE81d46d overdue
EMP-0019 Xiomara QuintanillaNorthgate HealthNorthgate Prior Authorization Deskxquintanilla.priorauthExpiredDUE53d36d overdue
EMP-0010 Noor HaddadiNorthgate HealthNorthgate Prior Authorization Desknhaddadi.priorauthExpiredWATCHING31d51d overdue
EMP-0008 Anjali SreenivasanNorthgate HealthNorthgate Prior Authorization Deskasreenivasan.priorauthExpiredWATCHING0d34d overdue
EMP-0011 Caleb OstrowskiNorthgate HealthNorthgate Appeals Workbenchcostrowski.appealsExpiredWATCHING0d29d overdue
EMP-0015 Camille ThibodeauxNorthgate HealthNorthgate Payment Posting Hubcthibodeaux.paypostExpiredWATCHING0d47d overdue
EMP-0016 Hassan Al-MutairiNorthgate HealthNorthgate Payment Posting Hubhalmutairi.paypostExpiredWATCHING0d9d overdue
EMP-0001 Imogen HalvorsenNorthgate HealthNorthgate Eligibility Gatewayihalvorsen.eligActiveWATCHING0d1d overdue
EMP-0004 Lena KrysztofNorthgate HealthNorthgate Payment Posting Hublkrysztof.paypostExpiredWATCHING0d56d overdue
EMP-0007 Marco BeaulieuNorthgate HealthNorthgate Credentialing Registrymbeaulieu.credregExpiredWATCHING0d16d overdue
EMP-0010 Noor HaddadiNorthgate HealthNorthgate Payment Posting Hubnhaddadi.paypostExpiredWATCHING0d3d overdue
EMP-0002 Rafael DuquesneNorthgate HealthNorthgate Credentialing Registryrduquesne.credregExpiredWATCHING0d3d overdue
EMP-0006 Saoirse LindqvistNorthgate HealthNorthgate Appeals Workbenchslindqvist.appealsExpiredWATCHING0d50d overdue
EMP-0005 Tobias MwangiNorthgate HealthNorthgate Credentialing Registrytmwangi.credregExpiredWATCHING0d6d overdue
EMP-0019 Xiomara QuintanillaNorthgate HealthNorthgate Appeals Workbenchxquintanilla.appealsExpiredWATCHING0d5d overdue

Open watches by client account

Where the remediation work actually sits.

ResettableMust recreate
Northgate Health
102 resettable · 67 must recreate
169
Meridian Care
10 resettable · 5 must recreate
15