Demo tenantFabricated data only. No reveal control exists for masked or relay values, for any role.

Dormancy & expiry

What is going stale, and whether it can be reset or has to be recreated. The policy flag on the catalog item decides the bucket.

173 dormant or expired identifiers across 20 employees and 2 client accounts. Of the open dormancy watches, 112 can be fixed with a reset and 72 need the client to create a new account. The oldest has been dormant 209 days.

This is the reconciliation the team runs by hand today — one spreadsheet per client, no timestamps, and no answer to “which of these can we just reset?”

184
Open watches
113
Due now
71
Watching
112
Resettable
72
Must recreate
1
Never confirmed
no sign-in ever recorded
Already past expiry58Expiring in 7 days5Expiring in 14 days17Expiring in 30 days27All open watches184

Resettable (3)

A password reset restores the account. CAM can clear these itself.

EmployeeClientPortalIdentifierStatusWatchDormantExpiry
EMP-0013 Felicity OyinlolaNorthgate HealthNorthgate Member Lookupfoyinlola.memlkDormantDUE73din 3d
EMP-0008 Anjali SreenivasanNorthgate HealthNorthgate Provider Portal - Commercialasreenivasan.provcomRevokedWATCHING0din 6d
EMP-0004 Lena KrysztofNorthgate HealthNorthgate Reporting Studiolkrysztof.repstuActiveWATCHING0din 4d

Must recreate (2)

The account is gone. The client has to provision a new one — lead time applies.

EmployeeClientPortalIdentifierStatusWatchDormantExpiry
EMP-0018 Santiago FerreiroMeridian CareMeridian Eligibility Gatewaysferreiro.eligDormantDUE144din 4d
EMP-0013 Felicity OyinlolaNorthgate HealthNorthgate Prior Authorization Deskfoyinlola.priorauthDormantDUE96din 5d

Open watches by client account

Where the remediation work actually sits.

ResettableMust recreate
Northgate Health
102 resettable · 67 must recreate
169
Meridian Care
10 resettable · 5 must recreate
15